- Awards reiterate BLR Airport’s reputation for unparalleled service excellence
- Continues to be the only Airport in the world to win awards for both arrivals and departures
- Results based on Airports Council International (ACI) World’s globally established Airport Service Quality (ASQ) Programme
Bengaluru, March 09, 2019: The Kempegowda International Airport, Bengaluru (KIAB or BLR Airport) continued to be the best for service excellence as it retained the Airports Council International’s Airport Service Quality Awards 2019 for both Arrivals and Departures for the second consecutive year.
This year, BLR Airport won five awards, including:
Asia-Pac (25 to 40 million passengers/ year)
- Best Airport by Size and Region
- Best Environment and Ambience by Size
- Best Customer Service by Size
- Best Infrastructure and Facilitation by Size
- Best Airport Experience in Arrivals
The awards mark an incredible achievement for BLR Airport as it continued to be the only Airport in the world to win awards for both departures and arrivals. BLR Airport has, previously, won both awards for 2018.
“The ACI ASQ Awards reaffirm our commitment to provide an excellent passenger experience at the BLR Airport. We thank our passengers for their continued support. Their vote of confidence motivates us in our pursuit of service excellence and pushes us to continue to redefining airport experience. This is truly a fabulous achievement for the entire team at BIAL, our stakeholders and the community,” said Mr. Hari Marar, MD & CEO, Bangalore International Airport Limited, operator of the BLR Airport.
“We served 33 million passengers in Calendar Year 2019. Notwithstanding this significant increase in passenger volume, as well as disruption due to the construction of new infrastructure, our team ensured that customers were provided with an award-winning experience. As BLR Airport connects more international destinations like Munich, Tokyo and Seattle, later this year, we continue to work towards service excellence,” Mr. Marar added.
ASQ is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport. Nearly 350 airports across 90 countries participate. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators, including access to the airport, check-in, security, wayfinding, the courtesy and friendliness of staff, cleanliness, quality of internet/ WiFi service